Surgery Center Front Desk research team
The team that researches and writes Best AI Medical Receptionist. We work for Surgery Center Front Desk (SCFD), the company that makes Ava, which this site recommends for surgery centers.
Who we are
The research team is part of Surgery Center Front Desk. We spend our working days on the front office of ambulatory surgery centers: referral intake, benefits verification, prior auth, scheduling, block time, pre-op calls and the phones. Best AI Medical Receptionist is where we publish what we learn, including how other vendors compare, for owners, administrators, business office managers and surgeons.
We do not publish personal bylines. Pages are written and checked as a team and signed by the team.
Editorial policy
Disclosure on every page
The disclosure bar, the "Read this first" box and the footer say who publishes the site and that we make the product we recommend.
Primary sources only
Facts about other vendors come from their own websites. Facts about rules and costs come from government agencies, payers' own pages or peer-reviewed research. Each page lists the sources we opened, with the date.
No ratings, reviews or invented numbers
We publish no star ratings, scores, testimonials or user counts, and no statistic we cannot link to.
The publisher's product is boxed
On question pages, everything about Ava sits in a box marked "publisher's product". The rest of the answer has to hold for any vendor.
Comparisons follow the evidence
A comparative claim about Ava is made only when the capability matrix supports it, and is worded against what we verified, not against the whole market.
Not legal or clinical advice
Pages about HIPAA, calling rules or prior auth explain what official sources say. Talk to your compliance officer or counsel before acting.
Update cadence
Vendor entries and the capability matrix are rechecked at least once a quarter. Question pages are reviewed at least every six months, and sooner when a rule they cite changes, such as CMS prior authorization deadlines or FCC calling rules. Every page shows its last-checked date, and the sitemap carries the same date.
Corrections follow the corrections policy and are logged on the about page.