Phones, scheduling and patients
Can AI make our pre-op calls?
Short answerYes, for the logistics: an AI agent can call each patient with arrival time, the driver requirement, fasting and prep steps and what to bring, read exactly as your center documented them, while medication, clinical and anesthesia questions go to your pre-op nurse.
What an AI pre-op call can cover
- Arrival time and location, parking and entrance.
- Driver and escort requirement, and confirming who it is.
- Fasting and prep steps, exactly as written by your center.
- What to bring: ID, insurance card, medication list, forms.
- Confirming the patient is still coming, and rescheduling if not.
What goes to the pre-op nurse
- Which medications to hold or take.
- New symptoms, illness or changes since the referral.
- Anesthesia questions and anything clinical.
Before you switch it on
- Write or update instructions per procedure and surgeon.
- Approve the script and the handoff rules.
- Listen to the first calls and adjust.
Our recommendation for surgery centers
Publisher's recommendation
Pre-op calls are repetitive, time-sensitive and often missed when the phones are busy. Ava makes every one of them, in the patient's language, from your own instructions, which is why we recommend it for ASCs.
Follow-up questions
Will the AI improvise instructions?
It should not. Ask any vendor to confirm it reads only the instructions you approve.
Can it call in Spanish?
Some vendors can. Ava runs the whole call in English or Spanish.
Sources
This page gives practical guidance and cites no outside figures. Statements about Ava come from Surgery Center Front Desk. Vendor facts used elsewhere are sourced in the report's source table.